Privacy policy


 

MAISON OZA respects your privacy. This policy explains how we collect, use, and protect your data when you use maisonoza.com, powered by Shopify.


The data we collect

Contact details (name, address, email, phone number), payment information (processed exclusively by Shopify, we never have access to it), account information, order history, exchanges with our customer service, and technical data (device, browsing, cookies).


Where this data comes from

Directly from you (order, account creation, contact), automatically through your browsing on the site (cookies), or via our service providers (Shopify, Sendcloud, carriers).


Why we use it

  • Processing your orders, payments, returns, and exchanges
  • Providing responsive customer service
  • Securing the site and preventing fraud
  • Sending you marketing communications (only with your consent, unsubscribe possible at any time)
  • Meeting our legal obligations


Who we share it with

Only with our technical service providers (Shopify for hosting and payments, Sendcloud and carriers for delivery). We never sell your data.


Shopify

Our store is hosted by Shopify, which also processes some of your data to provide and improve its services for us. Learn more at: privacy.shopify.com


Retention

Your data is kept for as long as necessary to manage your order, comply with our legal obligations, and resolve any disputes.


Your rights

You can request access, rectification, erasure, or portability of your data, object to its processing, or withdraw your consent at any time. To exercise these rights, contact us (details above). We respond within the legal timeframes.


Complaints

If you live in France, you can contact the CNIL (cnil.fr). If you live in another EU country or the UK, you can contact your local data protection authority.


International transfers

Some of your data may be processed outside the European Economic Area, safeguarded by the European Commission's standard contractual clauses.


Children's data

Our services are not intended for children. If you are the parent or guardian of a minor who has shared data with us, contact us to request its deletion.


Last updated: August 2026